Log in

Help Guide

This page:  

Logging In

You have to log into your member account if you want to access member-only pages on the site, or if you want to perform self-service functions such as changing your email preferences or paying an invoice.

Click the Log in button in the upper right corner.

Here is where you enter your log in information: directly into login boxes that appear on the home page.


  • In the log in fields, you enter your email and password – then click the Log in button. 
  • If you do not remember your password, click the Forgot password link next to the Login button. 

  • On the page that appears, you can enter your email address to receive a reset password link via email.

When you log into the EBHQ website for the first time, you will be required to accept Wild Apricot's terms of use before proceeding.


After you log in, a message will appear with links in the bottom right corner if you have unpaid invoices or incomplete registrations, or are lapsed, overdue, or within a week of your renewal date.

You can click any of these links to resolve the corresponding issue.

Changing your password

A password was automatically generated and emailed to you when you joined the EBHQ member site.  EBHQ Web Support can send you an email to reset your passwords.

You can change your password yourself by clicking the Change password link that appears below the link to your profile after you log into the website.

On the screen that appears, you enter your current password, then the new password, and the new password again for confirmation.

Password requirements

·       Minimum of 7 characters

·       Maximum of 50 characters

·       Any combination of letters, numbers and characters (except spaces)

The passwords are case sensitive.

Updating your profile

Depending on how you set up your information about yourself, some information (your name) may be visible to other members on member directories, and forum posts. You can update your personal information from your member profile and control what information is visible to other members.

Once you are logged into your account, a link to your member profile will appear under your name, the link will appear as View profile.

From the My profile screen that appears, click the Edit profile button to update your personal information.

After you've made your changes, click the Save button to save them.

Changing your privacy settings

You can control which information in your member profile will appear to other members in the member directories, forum posts, and whether your member photo albums (if you have added photos) are visible to other members.

By default your initial privacy settings were defined by the software.

To change your initial privacy settings, click the Privacy tab within your member profile then click the Edit profile button.

To change the privacy level for an item, click the circle under the appropriate column to limit access to anybody, members only, or no one.

If you uncheck the Show profile to others option, you will not appear in the EBHQ Member Directory. No members will know that you are a member, no one will be able to contact you. If you register for a program or use the Forum, you will be listed as Anonymous. 

Once you are finished changing your privacy settings, click the Save button.

Setting your email preferences

From your member profile, you can choose whether you wish to receive emails from EBHQ, and if so, which kinds of emails you want to receive. To set your email preferences, click the Email subscriptions tab within your member profile then click the Edit profile button.

You can now indicate whether you consent to receive emails from EBHQ. If you agree to receive emails, you can then choose the type of message you want to receive.